You can resume the game on another device by following these instructions:
You can continue the game on the same device. Once your phone/tablet reboots, please open the app and press ‘Continue last game’.
if you would like to switch to another device then you can do so by following these instructions:
You should have received 2 emails – one with a receipt for payment and one with login details. Check your spam and junk folders as they can often get lost in there.
All photos and videos are automatically saved within the mobile device’s media gallery and within the app. If you check your confirmation email, it will have a link to your photos and videos also.
Sometimes phones are uncompatable so if there is an issue just get one other memenber of your team to download the app and login again
When downloading the app, you need to accept all the permissions for it to work. The app will need access to location (to activate the tasks) and the camera (to take photos during the game). You can manually check the devices settings for this or you can delete and re install the app)You need to have good GPS signal for the game to work. Check that you have good battery (at least 50%), also that the app is in the foreground and that you don’t put the phone to sleep in between tasks as these factors can impact on how your phones GPS operates.
From 1st of January 2021 - iOS 12+ / Android 7+
From 1st of August 2021 - iOS 13+ / Android 7+
Make sure to have a strong internet connection, check the username and password (be careful of spaces and capital letters). If the issue continues, please email our support team firstname.lastname@example.org and we will reply as quickly as possible.
You can only open a question if the game time is running, the team name has been entered and your device has a strong internet connection. If the issue continues, please email us email@example.com and we will reply as quickly as possible.